Shipping / Delivery
HOW LONG UNTIL MY ORDER SHIPS?
We process orders on a first come, first serve basis. Processing time depends on what you order, if the item is in stock or a custom item and our workload at the time you order. If you are working on a certain time schedule, you may want to contact the boutique at (409)853-1255
HOW LONG UNTIL I RECEIVE MY PACKAGE?
Most orders are shipped within two business days but it depends somewhat on which day of the week you order, what you are ordering and our order back log. We process orders in the order they are received. If there are many customers ahead of you it may take a couple of days to get to your order, occasionally it may take 4-5 days when weekends and holidays are in the mix. We ship five to six days a week but if for instance you order late on a Thursday, your order may not process until the following Monday. Contact us by phone (409)853-1255 or email firstname.lastname@example.org and we can give you an idea of our work load.
NEED FASTER SHIPPING.....
Priority Mail - this service is offered though the post office. It is a 2-3 day service, although the post office does not guarantee that time frame. It does come with a tracking number.
WILL I RECEIVE A TRACKING NUMBER?
Yes, our shipping department emails each customer when their package leaves our warehouse. It is very important to make sure you type in the correct email address on your order so that our shipping notice and tracking information reaches you.
WHAT IF MY PACKAGE IS LOST?
If your package is lost by the post office in transit and the anticipated delivery time has passed, we will file a claim on your behalf and reship your package without further delay.
If the U.S. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number. Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house. Occasionally they may also hold the package at your local post office for you to pick up. This is not information we have access to....you will need to speak to them personally. Additionally if you still have not received the package after contacting your post office, you may file a claim with the U. S. Post Office for reimbursement direct to you. The claim form is accessed here: http://www.usps.com/forms/_pdf/ps1000.pdf. Simply fill out the claim form and attach a copy of your orginal receipt from Giddy Up Glamour. After the post office reimburses you, you can then re-order if you wish.