Returns/Shipping

For questions email or text us at 913-303-7445 sassyhelpme@gmail.com, PM’s to the business page get missed. The emails are checked daily and will be answered in the order they are received. The person handling the emails and texts lives out of state so please be patient as some answers take longer to get when she needs to get in touch with the ladies at the store before answering some questions.  Weekends and Holidays are excluded.  Sezzle is available on both the website and Live Sales/App!

Clothing and Shoes are the only items eligible for returning.  Items NOT eligible for return are but not limited to: Sale items, jewelry, bath/beauty products, undergarments, gifts, food items, home décor, Makeup Junkie Bags, Custom Order Items, Pre-Order items and accessories. If an item was purchased at a discounted price or with a code, all sales are final.  ALL returns will be issued as a credit on the platform where it was purchased, no refunds will be issued on any returns. If you are returning an item(s) you are responsible for the cost of shipping. We are not responsible for the items while they are in transit, we suggest shipping with insurance.  If they arrive damaged or not meeting the criteria for a return we will send them back to you RTS and the return will be null and void. ALL returns MUST have the Return/Exchange form included and filled out in full, if the form is not present the package will be sent back RTS.  Returns MUST be post marked within 7 days of you receiving them, no exceptions. If a package is delivered to us that is not post marked within the 7 day period we will send it back RTS. 

Click HERE to print the Return Form

Items being returned must be in new condition: original tags attached, no deodorant or make-up marks, unworn, no stains, smells/perfume/smoke or pet hair, etc. If the item(s) do not meet the criteria they will be sent back to you RTS. If the items do NOT meet the above criteria DO NOT attempt to send them back as they will be denied and RTS, no exceptions.

If we notice that individuals are sending back too many returns in a given timeframe we reserve the right to deny returns.

After an order is placed it CAN NOT be canceled. We are not responsible if an item is double ordered.  If you have changed your mind about the item you will have to wait to receive the item and return it.  It is ONLY eligible to be returned IF it meets the return policy rules. IF the item meets the return policy rules then you MUST include the Return/Exchange Form filled out and returned with the item within 7 days of receiving it!

Send Returns/Exchanges that meet all of the above info and form to:

SassyTrendz Boutique

Return Dept.

1220 Boston Ave.

Nederland, TX 77627

**Orders placed on the App, Live Sale or Website can be brought into the store for return(if they meet the criteria) with the return form filled out but will take 7-10 business days to process.  

Exchanges follow the same guidelines as the return policy.  Exchanges can ONLY be made for the exact identical item.  If the item is out of stock the transaction then becomes a Return and will follow that procedure.  If the item does not meet the same criteria in the return policy neither an exchange or return will be approved.  Exchanges MUST also have the Return/Exchange Form filled out and returned within the 7 day period of receiving it.

Once your package has been received/checked and approved, a credit will be issued via the platform where it was purchased less a 15% restocking fee and any original shipping cost paid on the item.  Credits will be issued within 7-10 business days of us receiving the package, excluding weekends & Holidays or if we are out of town for an event.  You can check for credits on the platform where the item was purchased. 

Website: www.sassytrendzboutique.com

Live Sales/Facebook Posts/App: sassytrendz.commentsold.com

Please wait the full 7-10 business day period before emailing/calling/texting about your credit.

Orders are shipped twice per week and typically no longer than 7-10 business days after the order is placed unless it is a custom made or pre-order item..  Shipping may be delayed when the team is at Market or a Vendor event. (Follow our Social Media Pages for updates)  If shipping was paid for when the order was placed it will be moved to the front of the line.  A minimum $25 order placed with Free Shipping is required for us to ship only one item.  It is not financially feasible for us to pay for shipping otherwise.  If you make a purchase under the minimum $25 we will hold your item(s) until the minimum is met with additional orders.  You will receive two emails in regards to you orders.  One “dispatched” email which informs you that your order is being pulled/fulfilled.  The second is the “shipping email” which will contain the tracking info.  For Local Pick-Up orders you will ALSO receive these same emails as the system does not differentiate between local and shipped orders.  Locals if you get the shipping email obviously your order is not "shipping" it simply means your order is ready for pick-up.  If you have multiple orders they will ALL ship together.  This means you may get several “dispatched” emails but only ONE “shipping” email.  Please know that all the pulled orders will be on the same tracking #, please do not email in about not getting a shipping email for each individual order.

PRIORITY SHIPPING:  This is a 2-3 day service offered through USPS, although they do not promise that timeframe.  Your order will still follow the shipping guidelines in our policy but will be shipped Priority instead of First Class. It does not mean your order will ship in 2-3 business days, it is a 2-3 day shipping option through USPS once we fulfill & ship your order.

IMPORTANT:  Please make sure your information is correct in your Comment Sold Account as well as your Website Account.  We are NOT responsible for incorrect email or mailing addresses and CAN NOT edit them for you.  You can access your accounts at the links below to edit them if needed.

Comment Sold Account: sassytrendz.commentsold.com

Website Account: www.sassytrendzboutique.com

If you do not have an account on the website we suggest making one as that is where the shipping emails come from.  If you do not see a shipping email please check your Spam/Promotions Folder and mark the email address sassyhelpme@gmail.com as not Spam.  Emailing in asking for a tracking # can get overwhelming for us so we ask that you make all the necessary moves to ensure you get them.  We also suggest signing up for Informed Delivery with USPS and it will track all packages being sent to your address even if you do not have the tracking #.

We are not responsible for packages once they are out of our hands and in transit to you.  If a package is lost within the USPS system we have NO access to get any information and see the exact same info you do.  You will have to get in touch with USPS to get more info and have them help track the package down.  If you receive a damaged item please email us and we will address them on a case by case basis.  We also suggest filling a claim with the Postal Service for a damaged package. The info can be found on the USPS site.

Local Pick-Ups are available during business hours. Orders placed will be ready for pick up within 7-10 business days.  

Pick-Up orders will be held for 30 days.  If after 30 days the item(s) may be put back into inventory and the order cancelled.  A credit will be issued minus a 15% restocking fee.  If there is a reason you cannot pick up an order within the 30 day period please email or text us at sassyhelpme@gmail.com 913-303-7445