Returns / Exchanges
For questions don’t forget to email us at email@example.com, PM’s to the business page get missed. The emails are checked daily and will be answered on Wednesdays and Saturdays, please be patient. Weekends and Holidays are excluded. Sezzle is available on both the website and Live Sales!
Clothing and Shoes are the only items eligible for returning. Items NOT eligible for return are but not limited to: Sale items, jewelry, bath/beauty products, undergarments, gifts, food items, home décor, Makeup Junkie Bags and accessories. If an item was purchased at a discounted price or with a code, all sales are final. If you are returning an item(s) you are responsible for the cost of shipping. We are not responsible for the items while they are in transit, we suggest shipping with insurance. If they arrive damaged or not meeting the criteria for a return we will send them back to you RTS and the return will be null and void. ALL returns MUST have the Return/Exchange form included and filled out in full, if the form is not present the package will be sent back RTS. Returns MUST be post marked within 5 days of you receiving them, no exceptions. If a package is delivered to us that is not post marked within the 5 day period we will send it back RTS.
Click HERE to print the Return Form
Items being returned must be in new condition: original tags attached, no deodorant or make-up marks, unworn, no stains, smells/perfume/smoke or pet hair, etc. If the item(s) do not meet the criteria they will be sent back to you RTS. If the items do NOT meet the above criteria DO NOT attempt to send them back as they will be denied and RTS, no exceptions.
If we notice that individuals are sending back too many returns in a given timeframe we reserve the right to deny returns.
After an order is placed is CAN NOT be canceled. If you have changed your mind about the item you will have to wait to receive the item and return it. It is ONLY eligible to be returned IF it meets the return policy rules. IF the item meets the return policy rules then you MUST include the Return/Exchange Form filled out and returned with the item within 5 days of receiving it!
Send Returns/Exchanges that meet all of the above info and form to:
1220 Boston Ave
Nederland, TX 77627
Exchanges follow the same guidelines as the return policy. Exchanges can ONLY be made for the exact identical item. If the item is out of stock and will not be reordered a credit may be issued. If the item does not meet the same criteria in the return policy neither an exchange or return credit will be approved. Exchanges MUST also have the Return/Exchange Form filled out and returned within the 5 day period of receiving it.
Once your package has been received/checked and approved, a credit will be issued via the platform where it was purchased less a 15% restocking fee and any original shipping cost paid on the item. Credits will be issued within 4-6 business days of us receiving the package, excluding weekends & Holidays. You can check for credits on the platform where the item was purchased.
Live Sales/Facebook Posts/App: sassytrendz.commentsold.com
Please wait the full 4-6 business day period before emailing/calling/messaging about your credit.
Orders are shipped twice per week and typically no longer than 7 business days after the order is placed. If shipping was paid for when the order was placed it will be moved to the front of the line. A minimum $25 order placed with Free Shipping is required for us to ship only one item. It is not financially feasible for us to pay for shipping otherwise. If you make a purchase under the minimum $25 we will hold your item(s) until the minimum is met with additional orders. You will receive two emails in regards to you orders. One “dispatched” email which informs you that your order is being pulled/fulfilled. The second is the “shipping email” which will contain the tracking info. If you have multiple orders they will ALL ship together. This means you may get several “dispatched” emails but only ONE “shipping” email. Please know that all the pulled orders will be on the same tracking #, please do not email in about not getting a shipping email for each individual order.
IMPORTANT: Please make sure your information is correct in your Comment Sold Account as well as your Website Account. We are NOT responsible for incorrect email or mailing addresses and CAN NOT edit them for you. You can access your accounts at the links below to edit them if needed.
Comment Sold Account: sassytrendz.commentsold.com
Website Account: www.sassytrendzboutique.com
If you do not have an account on the website we suggest making one as that is where the shipping emails come from. If you do not see a shipping email please check your Spam/Promotions Folder and mark the email address as not Spam. Emailing in asking for a tracking # can get overwhelming for us so we ask that you make all the necessary moves to ensure you get them. We also suggest signing up for Informed Delivery with USPS and it will track all packages being sent to your address even if you do not have the tracking #.
We are not responsible for packages once they are out of our hands and in transit to you. If you receive a damaged item please email us and we will address them on a case by case basis. We also suggest filling a claim with the Postal Service for a damaged package. The info can be found on the USPS site.
Local Pick-Ups are available during business hours. Orders placed will be ready for pick up within 48 hours. Therefore, an order placed on a Wednesday evening may not be ready until Friday for Pick-Up.
Pick-Up orders will be held for 30 days. If after 30 days the item(s) may be put back into inventory and the order canceled. A credit will be issued minus a 15% restocking fee. If there is a reason you cannot pick up an order within the 30 day period please email us at firstname.lastname@example.org