Returns / Exchanges
Thank you for shopping with us!! We hope you LOVE your goodies but understand that sometimes items need to be exchanged or returned.
Merchandise can be returned for exchange or store credit within 14 days of receiving your order.
**All sales final on Reign lashes, sale items and custom orders **
Clothing and Shoes are the only items eligible for returning. Items NOT eligible for return are but not limited to: Sale items, jewelry, bath/beauty products, undergarments, gifts, food items, home decor and accessories. If an item was purchased at a discounted price or with a code, all sales are final. If you are returning an item(s) you are responsible for the cost of shipping. We are not responsible for the items while they are in transit, we suggest shipping with insurance. If they arrive damaged or not meeting the criteria for a return we will send them back to you RTS and the return will be null and void. ALL returns MUST have the Return/Exchange form included and filled out in full, if the form is not present the package will be sent back RTS. Returns MUST be post marked within 5 days of you receiving them, no exceptions. If a package is delivered to us that is not post marked within the 5 day period we will send it back RTS.
Items being returned must be in new condition: original tags attached, no deodorant or make-up marks, unworn, no stains, smells/perfume/smoke or pet hair, etc. If the item(s) do not meet the criteria they will be sent back to you RTS. If the items do NOT meet the above criteria DO NOT attempt to send them back as they will be denied and RTS, no exceptions.
If we notice that individuals are sending back too many returns in a given timeframe we reserve the right to deny returns.
Exchanges follow the same guidelines as the return policy. Exchanges can ONLY be made for the exact identical item. If the item is out of stock and will not be reordered a credit may be issued. If the item does not meet the same criteria in the return policy neither an exchange or return credit will be approved. Exchanges MUST also have the Return/Exchange Form filled out and returned within the 5 day period of receiving it.
1220 Boston Ave
Nederland Texas 77627
Store credit will be issued for the purchase price of all eligible returned merchandise. Once a returned item is received and processed, an online code will be emailed to the address used on the original order.